General Manager - Food & Beverage

General Manager Status: Active

The Company:
Jet Pet Resort is 5-star, multi-location pet boarding and daycare facility with two locations in Vancouver and one in North Vancouver. The facilities cater to dogs and cats of all shapes, sizes and temperaments. Each pet guest is treated as an individual and the Jet Pet team knows how to entertain all personality types, from relaxed cats, shy canines, to playful puppies and energetic dogs. Jet Pet Resorts is searching for a General Manager to oversee all three locations and make a valuable contribution to the team. The opportunity for ownership is available for the right person.

The Role:
This individual will report to the ownership and oversee the day-to-day operations, increase growth through sales strategies and inspire the team to provide an exceptional customer experience. This role requires the proven ability to lead a team, build a sales culture, gain immediate trust and rapport with customers, and understand finance and budgets. This leader will have three direct reports, take initiative and inspire others to do the same, while maintaining the existing team-focused, family-like culture.
Foster a sales culture that values transparency, accountability, excellence and an exceptional customer experience
Lead three facility managers, ensuring sales targets are met, inspire team camaraderie by implementing fun and engaging sales campaigns
Evaluate ongoing employee performance and coordinate annual review and appraisal programs, give recognition for work well done
Demonstrate adaptability and unwavering resilience in all situations, confidently make decisions, be solution focused
Turn a challenging opportunity into a sales opportunity, strive to build trust and grow a loyal customer base
Oversee marketing, ensure there is a growing online presence and a continued plan to build a following
Create a budget and stay within it, oversee labour costs, report metrics weekly, discuss and review KPIs with owners

The Requirements:
A proven track record of experience in a leadership role, demonstrated knowledge of sales, creating a customer experience, motivating a team, a passion for animals is an asset
Entrepreneurial, ambitious, and competitive, demonstrates energy and a sense of urgency in executing day-to-day responsibilities, a desire to own a portion of the business is a benefit
Demonstrated ability to build a sales culture, a proven track record in direct sales and customer satisfaction with up-selling responsibilities with an understanding of marketing
Ability to build immediate rapport with customers, desire to provide a customer experience that exceeds expectations and is unparalleled within the industry
A natural relationship builder who brings creative thinking and a “can do” attitude, strong follow-up skills, strives to exceed customer expectations
A dynamic individual who is eager to take on new challenges, has a strong work ethic, and is committed to achieving results, experience with Lean Manufacturing, Six Sigma, Kaizen or equivalent is an asset
Flexibility to work during peak periods when Managers and Assistant Managers aren’t available and be on call when necessary
Proficient with excel, has excellent computer skills and knowledge of Microsoft office 365

Our goal at People First Solutions is to hire top performers for our clients. To this end, our selection process is thorough, enabling us to collect very detailed information. We base our selection process on Topgrading®, a proven method that allows our clients’ to effectively match top performing candidates to key leadership roles. As well, we integrate TalentSorter®, a behavioural science based assessment tool to help companies hire for “fit.”
If you possess the fundamental skills, experience and education required to be successful in this role we invite you to provide a cover letter and résumé in PDF, in confidence to either Bob Murray or Adrienne Giffen.

Bob Murray – – 604.803.4377
Adrienne Giffen – – 604.209.8023
We thank all applicants for their interest in this role.