Service Dispatcher Specialist

About Go Lime Inc.:Go Lime is Ontario's market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems - all designed to make home comfort effortless, affordable, and environmentally friendly.With decades of experience and a customer-first approach, we're revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at: Join Our High-Energy HVAC Team as a Service Dispatch Specialist!At the heart of our mission is delivering top-tier service and comfort to our customers - and our dispatch team makes that possible every day. We're looking for a Service Dispatch Specialist to join our dynamic operations team. Reporting to the Dispatch Operations Manager, you'll be the vital link between our technicians and customers, helping to coordinate service calls, streamline schedules, and ensure an exceptional experience from start to finish.If you're highly organized, thrive in a fast-paced environment, and take pride in getting the details right, this is your opportunity to make a real impact in a growing company where every day is different and every task matters.What You Will Do:You'll manage the end-to-end dispatch process: from scheduling and equipment coordination to real-time service updates and final paperwork. Your goal? Keep operations running seamlessly.Key ResponsibilitiesDaily Dispatch Operations:Confirm technicians have received their daily schedules.Review and update services in the system within a timely manner.Monitor schedules and manage same-day service requests and installation assignments.Manage service related emails, calls, and escalations.Track technician routes and ETA, keeping customers informed in real time.Manage standby lists, callbacks, and delayed job scenarios effectively.Customer Service & Coordination:Serve as the communication bridge between customers, technicians, and internal teams.Collaborate with installation experts to ensure smooth coordination of service delivery.Handle service updates, schedule changes, and customer escalations with professionalism.Administrative & Technical Support:Maintain accurate records of service history, inspection follow-ups, and parts tracking.Upload service documents, track damage claims, and monitor warranty parts and returns.Order and confirm parts availability from suppliers.Audit account notes and prepare schedules/equipment for upcoming days.Installation-Specific Responsibilities:Coordinate installations 72 hours ahead, ensuring technician availability and equipment availabilityVerify equipment availability and match it with the appropriate technician skillset.Review and confirm special requests or custom installation needs.Ensure smooth day-of-install execution by coordinating all logistical details in advance.What We're Looking For:Strong communication and organizational skills.Ability to multitask and manage priorities effectively in a fast-paced environment.Proactive problem-solver with a customer-first mindsetAttention to detail and data accuracy.Experience with scheduling, dispatch, or customer service (preferred).Proficiency in Microsoft Office (especially Excel, Outlook, and Word).Data Entry & Management: Accurate and timely data entry skills, with an eye for detail in maintaining logs, schedules, and customer information.What You'll Love About Go Lime Inc.A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.A rewarding career with ongoing development and career growth opportunities.Opportunities to develop skills in logistics, customer service, and emergency response.Ready to Apply?If you're excited about being an integral part of a growing HVAC team, we'd love to hear from you! Please attach your resume and cover letter in one file.